Tuesday, 26 February 2013

RANT - Chockers Shoes

We all have a moan and groan sometimes but this one, I felt I needed to share with you all as I imagine I'm not going to be the only one that has experienced it...

For my birthday, my boyfriend bought me some gorgeous shoes from Chockers Shoes but unfortunately, they were way too high and unsuitable for me! I just knew that I wouldn't be able to walk in them. So, he sent them back in return for a refund. After about 2 weeks, he got an email saying that they could not refund him as he was over the return period (by 2 days) and that he would need to pay £4.00 for the shoes to be returned BACK to us. 



If this wasn't annoying already, to have to pay more money to get an item back that we didn't even want, the postal order that he sent and paid for was sent back to us saying it was refused at the company! So by now he had paid £45.00 for the shoes and £4.00 for a postage label to still not have any shoes...

He got in touch with them via email, as there is NO CONTACT NUMBER, and kept receiving the same response: "Please send us your order number and a member of our head office will be in contact..." Over the period of 6 weeks, this was all he were getting. We tweeted them too and got exactly the same response... To say we were getting pissed off is an understatement! 

He was then sent a further email with a link on to pay another £4.00 for postage so that the shoes could be sent back to us... Better than paying for something we don't even have I guess. He went ahead and paid this in hope the shoes would be returned. A week or so passed and he received another email saying "Unfortunately, we have no size 5 in stock at the moment." So they had actually sold OUR shoes that we had paid for and now didn't have any to send back to us! FUMING!! 

After paying £53.00 in total we were still without any shoes and without any decent form of contact. Luckily, after emailing them, tweeting them and also sending them a very blunt message on Facebook, Adam finally received an email saying that they would be issuing him with a refund for the shoes; 7 weeks later of course! 

There is still NO CONTACT NUMBER for Chockers even though they have stores and a depot, do not think it's easy to get in touch with them as it isn't. Their customer service is the worst i've ever experience and the fact you have to pay for your own items to be returned back to you is ridiculous. It's safe to say I will NEVER be using their services again. They have also blocked me on twitter so I am unable to follow them and I cannot view their Facebook wall either. Great way to say thanks to your customers!

Have you ever used Chockers Shoes before? What was your experience like!? 

16 comments :

  1. Wow, that's terrible!
    I hate it when companies don't have contact numbers - so they can just keep passing you around with no answer or help for as long as they feel like! Glad you eventually got it sorted!

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    1. Yeah, eventually. If they're such a 'big' company, why cant they have a simple contact number!? Would make things a lot easier and this post probably wouldnt have been written!!

      xx

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  2. I can't believe it! That's ridiculous :( xx

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    Replies
    1. i know right, seems unbelieveable but it happened!!

      xx

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  3. that's shocking, so glad you blogged about this - i will be staying away from this company

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    Replies
    1. Such bad service, no one should have to experience it!!

      xx

      Delete
  4. Wow that's awful! Thanks for the heads up, I definitely wont be using them any time soon! x

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  6. I'm probably at liberty of being unpopular due to this post, however, popular belief is rarely the whole truth and it is only through discussion that we gain a clearer perception of things (philosophical rant over). Having used this website five times now, from my experience the service is very satisfactory, delivery is good and customer service is satisfactory. I am a regular customer and a huge advocate of this website, the shoes are fashionable, comfortable and of great value. It does sound like you had a troublesome ordeal, but it is possible that that was a single occasion, like I say I have used the company several times and having told my friends to use the site they are also satisfied.

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    Replies
    1. I've seen you post on three different sites now?
      If your from the company, and your trying to give it a good face then why don't you get some better customer service, instead of going from site to site lying through your teeth like an idiot.

      Delete
    2. Look the Emily Paine92 chick and the tracey123
      BOTH posted here as well.

      http://bowlerhatsandredlipstick.blogspot.com/2013/01/chockers-shoes-review.html

      Well that settles it.
      NOT buying from this scam-house.

      Delete
  7. Me too - I cam across your page whilst googling for a telephone number for Chockers.

    I received a gorgeous pair of boots but they just happened to be different colours!

    I returned them (at my own expense) 3 weeks ago now and am still none the wiser if I am getting a replacement or a refund. They said I should have received an email with options attached which I haven't, I have asked to resend 3 occasions but to no avail. I will keep you posted

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  8. I actually found this link whilst looking for the phone number :/ Emailed me with Expected delivery on the 11th (now the 13th) but still nothing. I rang interlink express as their 'track my parcel' facility says that they are waiting for the parcel. They advised that they are still waiting for it to be sent!! WTF! Its not a site that I have ever used before as my daughter emailed me a link for some boots she wanted (for tomorrow night). I will not be using it again .... EVER!

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  9. I ordered shoes 10 days ago, got an email saying they would be here by the 17th and there still not here. I've emailed them 3 times, tweeted and I've tried looking for a number. I'll also write etc. I'm disgusted with their services i've had no reply from them and I just want my god damn shoes! Never be using this company again, so unproffesional and I 100% believe your story. If you look on their twitter its mainly customers complaining anyway! Also I've checked reviews as this 'Tracey123' comes up everyone so it dont take a genius to work out its Chockers just promoting themselves on these review sites.

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  10. Love this blog, keep it up! I also love Chockers shoes; it is my absolute go-to place for all my footwear needs as it is really on trend. I have been using the service for about a year now, fortunately, there has been a drastic improvement in its delivery time, I have found delivery and customer service to be satisfactory. I would suggest that you try it out.

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Thank you for leaving a comment - I can’t reply right now but will get back to you soon! x